EVENT POLICIES
LIABILITY WAIVERS
Daily Adventures, Personalized Excursions, Kids Workshops and Kayak Rentals offered by Ozark Adventure & Recreation, LLC can physically demanding and guest could experience serious injury and even death. Due to the risks associated with outdoor activities all guests must sign a Liability Waiver prior to every event and guests under the age of 18 must have the written consent of the parent/guardian.
REFUNDS
Daily Adventures and Excursions have limited seating and take time to organize, because of this Ozark Adventure & Recreation, LLC (OAR) will not offer refunds within 7 days of the ticket sales closing for that scheduled event. Ozark Adventure & Recreation, LLC offers 100% refunds on all daily adventures and personalized excursions up to 7 days prior to the end of sales for the event. (If you must cancel your current adventure with us and it is within 7 day of the scheduled event you can reschedule your adventure or choose to attend another one. You will NOT lose your purchase.) OAR's kid and adult workshops do not offer refunds, but you may reschedule. Team Building does not offer refunds within 7 days of the activity but you may reschedule.
(AGAIN YOU WILL NEVER LOOSE YOUR PURCHASE WITH US, YOU CAN ALWAYS RESCHEDULE.)
ADVENTURE CAPACITY
OAR's adventures are a great way to get out and meet new people or enjoy the company of family, friends and colleagues. Because we want these to be fun group activities we require that all adventures have at least 4 total tickets sold for the event to continue as scheduled. In the event that less than 4 tickets have been sold we will reschedule the adventure to a later date and give you the option of attending the new date or choosing another adventure on a date that fits your schedule. (If you wish for a refund please see refund guidelines above.)
FOOD
OAR usually provides some sort of food on every adventure. Those food can come in the form of lunches, dinners, breakfasts and snacks! We do this for you to enjoy and to give you one less thing to worry about. If you have any food allergies, restrictions or requests please let us know so we can adjust what we bring to fit your needs!
Weather Cancellations
Ozark Adventure & Recreation, LLC conducts it's business outdoors so weather plays a big factor in business operations. Severe weather, flooding, freezing, and low river conditions may result in event cancellations. Below is how OAR will handle event cancellations due to weather.
Daily Adventures:
- Reschedule the same event at a later date. No extra cost to the guest.
- Choose new event for equal or lesser value. If cost exceeds previous ticket price guest is to pay the remaining balance.
- Reschedule the same event at a later date. No extra cost to the guest.
- Canceled workshop will be made up at a later date.
Ozark Adventure & Recreation, LLC will assess weather & river conditions daily starting 7 days prior to every Daily Adventure and Personalized Excursion. OAR will decide 24 hours before the event if it is to be rescheduled for a later date.
Alcohol
Ozark Adventure & Recreation, LLC does not provide alcoholic beverages but some Daily Adventures, Overnight Adventures do allow the customer to BYOB. Ozark Adventure & Recreation, LLC has the right to terminate your event and arrange for your departure if they feel you have become unsafe in your actions and pose a threat to yourself or other guests.
If you are of legal drinking age, you are allowed to BYOB when renting kayaks at the Huntsville store.
Large coolers are not permitted during the float, up to a medium sized cooler is allowed.
No alcohol will be permitted on day hikes or kids workshops.
Age Restrictions
Each adventure gives a recommended age in the description. OAR bases this age off of the trail or river skill level and personally hiking or floating each trail and river prior to every adventure.
No children under the age of 5 are allowed to float in any river conditions. Children 5-7 must be in a tandem kayak with parent/guardian, children 8-12 are permitted to use a single kayak if parents are comfortable in child's ability. If water levels are unsafe guide has the right to restrict children from that day float. Kids tickets and adult tickets can be rescheduled if conditions are unsafe. Prior to purchasing tickets please contact OAR for opinions on river levels.
For our Huntsville store, if you require a tandem please give us a call at 479-431-0444 to reserve a tandem.
Animals
OAR loves that many of our adventurers enjoy getting outdoors with their fur babies. Because our adventures are group outings and all participants ride the shuttle together we do not allow pets on our adventures because someone attending may be allergic or have other issues with animals. We want all adventurers to feel comfortable and have a fun and safe time!